Order Cancellation Policy – Lapnova

At Lapnova, we strive to provide a seamless shopping experience. If you need to cancel an order, please review our cancellation policy below.

1. Cancelling an Order

• Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped.
• Once an order has been shipped, it cannot be canceled. In this case, you may request a return after receiving the item.

2. How to Cancel Your Order

To cancel your order, please contact our customer support team as soon as possible with your order number:
📧 Email: [support@lapnova.com]

3. Refund Process

• If your cancellation request is approved, a full refund will be processed to your original payment method within 5-7 business days.
• If the cancellation request is made after shipping, the refund will be processed once the item is returned in its original condition.

4. Exceptions

• Custom or special orders may not be eligible for cancellation.
• If an item is out of stock, we will notify you immediately and offer a full refund or an alternative product.

For any further questions, feel free to reach out to our support team.

📍 Lapnova – Hassle-Free Shopping, Every Time.

Shipping Policy – Lapnova

Thank you for shopping with Lapnova.com! We aim to provide a smooth and efficient shipping experience. Please review our shipping policy to understand how we handle orders, shipping, and delivery.

1. Shipping Time & Delivery

We offer several shipping options to meet your needs. Shipping times vary based on the shipping method selected and your location.

• Standard Shipping: Typically takes 3-7 business days (depending on location).
• Expedited Shipping: Typically takes 1-3 business days (available at checkout).

2. Order Processing

• Orders are processed Monday through Friday, excluding public holidays.
• Orders placed before 2:00 PM will typically ship the same day, while orders placed after that time will be processed the next business day.
• You will receive a confirmation email once your order has been processed, along with a tracking number to monitor your shipment.

3. Shipping Rates

Shipping rates are calculated based on your delivery address and the shipping method you select at checkout. You can view the shipping costs before completing your order.

Free Shipping

We offer free standard shipping on orders over a certain amount. The minimum required for free shipping is [Specify Amount].

4. International Shipping

At this time, we only ship to [Specify Countries or Regions]. We are working to expand our international shipping options.

Customs Duties & Taxes:
International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. These charges are determined by the destination country’s customs office and may be due upon delivery.

5. Shipping Delays

We strive to process and ship your order promptly. However, shipping delays may occur due to:

• Weather conditions
• Customs procedures (for international orders)
• High order volumes during peak seasons

We recommend tracking your order to stay updated on any potential delays.

6. Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

7. Order Tracking

Once your order has shipped, we will send you a tracking number via email. You can track your order through our shipping partner’s website or directly on Lapnova.com.

8. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact our customer support team within 7 days of delivery. We will assist you in resolving the issue by either providing a replacement or issuing a refund.

📧 Email: [Support@lapnova.com]

9. Lost or Stolen Packages

Lapnova is not responsible for packages lost or stolen after delivery has been confirmed. If your package is marked as delivered but not received, please contact the carrier directly for assistance.

10. Customer Support

If you have any questions or concerns regarding shipping, please contact our customer support team:
📧 Email: [Support@lapnova.com]

We hope this helps you understand our shipping process! Thank you for choosing Lapnova.

📍 Lapnova – Delivering Your Tech Needs.

Refund Policy – Lapnova

At Lapnova, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a straightforward refund process to make returns as easy as possible. Please review our refund policy below.

1. Eligibility for Refunds

We offer a full refund for products that meet the following criteria:
✅ The item is returned within 30 days of delivery.
✅ The item is in its original condition (unused, undamaged, and with all packaging).
✅ The refund request is for a purchase made directly from Lapnova.com.

Exceptions:

• Custom-built or personalized items may not be eligible for a refund.
• Products returned after the 30-day period may not be eligible for a full refund.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Customer Support via:
   📧 Email: [Support@lapnova.com]
   
2. Provide your order number and details about the product you wish to return.
3. Our support team will provide you with return instructions and a return authorization number (if applicable).

3. Refund Process

• Once your returned item is received and inspected, we will process your refund.
• Refunds will be issued to the original payment method.
• Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

4. Shipping Costs

• The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong product shipped).
• In the event of an error, we will cover the return shipping costs.

5. Non-Refundable Items

Certain products may not be eligible for a refund, including:

• Gift cards
• Downloadable software or digital products
• Opened or used items not in original condition

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will assist you with a replacement or full refund.

If you have any questions about your refund or need assistance, feel free to contact us.

📍 Lapnova – Your Satisfaction is Our Priority.